Shipping and Delivery
September 11, 2024 2024-10-06 10:11Shipping and Delivery
This Shipping and Delivery Policy applies to any physical products purchased through Coursedemy. Please review the following information regarding shipping, handling, and delivery of your orders.
1. Order Processing:
- Processing Time: Orders are typically processed within 2-3 business days from the date of purchase. Processing times may be extended during holidays, promotions, or other special circumstances.
- Confirmation: Once your order is processed, you will receive a confirmation email with your order details, including tracking information if applicable.
- Order Changes: If you need to make changes to your shipping details or order, please contact us immediately at support@coursedemy.org. We cannot guarantee changes once the order has been processed.
2. Shipping Methods and Costs:
- Shipping Carriers: We use reliable shipping partners, such as [Carrier Name], [Carrier Name], and others depending on your location.
- Shipping Costs: Shipping costs are calculated based on the destination, weight, and dimensions of the package. Shipping fees will be clearly displayed at checkout before you finalize your order.
- Free Shipping: We may offer free shipping for certain products or for orders that exceed a specified amount. These promotions will be clearly stated on the product page or during checkout.
3. Delivery Time:
- Estimated Delivery Time: Delivery times vary depending on the shipping method chosen and your location. Typical delivery windows are:
- Domestic (within [Country]): 3-7 business days
- International: 7-21 business days
- Please note that delivery times are estimates and not guarantees. Factors such as weather conditions, customs delays, or shipping carrier issues may affect delivery times.
4. International Shipping:
- We offer international shipping to selected countries. Additional customs fees, duties, or taxes may apply depending on your country’s import regulations. These fees are the responsibility of the customer and are not included in the shipping costs at checkout.
- International delivery times may vary depending on the destination and customs clearance.
5. Tracking Your Order:
- Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment on the carrier’s website.
6. Delivery Issues:
- Lost or Damaged Packages: If your order is lost or damaged in transit, please contact us immediately at support@coursedemy.org. We will work with the shipping carrier to resolve the issue as quickly as possible.
- Incorrect Address: Coursedemy is not responsible for packages delivered to an incorrect or incomplete address provided by the customer. Please double-check your shipping details before submitting your order.
7. Delayed Delivery:
- If your order is delayed beyond the estimated delivery time, please contact us, and we will work with the shipping carrier to investigate and resolve the delay. However, we are not liable for delays caused by events outside our control, such as natural disasters, carrier issues, or customs delays.
8. Returns and Exchanges:
- If you need to return or exchange a physical product, please refer to our Returns and Exchanges policy, which can be found [here]. Note that not all products may be eligible for returns, and specific terms will apply.
9. Contact Us:
If you have any questions or concerns regarding shipping and delivery, please contact our support team at support@coursedemy.org.